ALL THE FAQ'S
HOW IS MY ORDER SENT?
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All items are posted Royal Mail First Class. This is usually a NEXT DAY service but can sometimes take up to 2 days to arrive. Please get in touch if you would like your order to be posted using next day delivery, there will be an extra cost.
WHAT SHOULD I DO IF I WANT TO ORDER MULTIPLE BOXES FOR DIFFERENT DISPATCH DATES?
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When ordering multiple boxes and you want them to be dispatched on different dates, you must put them through as separate orders for each date. If you select multiple dispatch dates as one order, then all boxes will be dispatched on the earliest dispatch date.
WHEN WILL MY ORDER BE POSTED?
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Dispatch days are Tuesday & Thursdays. You can select your Tuesday or Thursday dispatch date when ordering. Orders for the next Tuesday dispatch close on Sunday mornings & orders for the next Thursday dispatch close on Tuesday mornings. If you missed the cut off or need something delivered on a specific date, please drop me and email & I'll see what I can do. We email to confirm your order has been dispatched. Please be sure to check your junk mail if you don't receive the email.
WHEN WILL MY ORDER BE POSTED?
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Orders will be posted on the dispatch date selected at checkout. These are specific Tuesday and Thursday dates that you need to select in the drop down when adding a product to the cart. Boxes dispatched on Tuesday will arrive either Wednesday or Thursday & boxes dispatched on Thursday will arrive either Friday or Saturday. If your order hasn't arrived on these days then please contact your local royal mail depot to locate your parcel.
WHAT IF I OR THE RECIPIENT ISN'T HOME?
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Someone needs to be available at the delivery address at the time of the delivery. The Vegan Bakes take no responsibility for delays or spoiling of items due to no one being available at the delivery address.
CAN I COLLECT?
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There is an option for collection which should only be selected if you can collect from me in Witley, Surrey. Please email me first to arrange when collection is possible.
HOW ARE MY ITEMS PACKAGED?
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All items are packaged in bio degradable food grade cellophane wrap & wrapped in tissue paper, sealed with a sticker. They're posted in thick card board postal boxes inside biodegradable postal bags.
IF I GET A SUBSCRIPTION, WHEN DO I RECEIVE MY BOXES?
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Subscription boxes will be posted out the first Tuesday of every month.
DO YOU OFFER REFUNDS?
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Due to the perishable nature of my products, unfortunately I am unable to offer refunds. Once you have placed an order, it is your responsibility to be available to receive the delivery. Please bare in mind the products are delicate & may break easily & on rare occasions they may not have been handled with care & items may arrive in a bad condition. If this does happen, please get in touch via our contact page or email hello@theveganbakes.com
WHAT ABOUT ALLERGIES?
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These bakes are made by vegans & they do not contain EGGS or MILK but are not suitable for allergy sufferers. They do contain GLUTEN, SOYA & NUTS (PB Brownies). NUTS can be omitted but we cannot guarantee NUT free. We can usually make our products free from GLUTEN, SOYA & NUTS. Please get in touch before placing an order.